Refund policy

The Axiom Neuro Guarantee

We engineer our sublingual strips for rapid cognitive clarity, and we stand by their efficacy. If you are a first-time customer and find that Axiom Neuro does not meet your expectations, we want to make it right.

Our Refund Process Because our products are consumable, we maintain strict health standards and never restock used items. For your first order, you do not need to ship the opened product back to us.

If you are unsatisfied, contact support@axiomneuro.com within 30 days of purchase. We will issue a refund to your original payment method, subject to the following terms:

Eligibility and Maximum Refund Cap

- This guarantee applies to a customer’s first order only and is strictly limited to one per household or IP address.

- The maximum refund amount issued without requiring a physical return is capped at $125.00.

- If your initial order exceeds $125.00, you will be refunded up to the $125.00 limit for the opened product. To receive a refund for the remaining balance, all additional items must be physically returned to our facility unopened, with the safety seals completely intact. Return shipping costs for excess items are the responsibility of the customer.

Damaged or Incorrect Orders We take great care in our fulfillment process. In the rare event that your items arrive damaged, defective, or incorrect, please notify us at support@axiomneuro.com within 7 days of delivery. Include your order number and a photo of the items received, and we will ship a complimentary replacement.

Order Cancellations Our team begins preparing your order for shipment immediately after purchase. If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been dispatched from our facility, it cannot be canceled or modified.

Fraud Protection We reserve the right to deny refund requests if we detect potential fraud, policy abuse, or suspicious purchasing behavior.