Returns & refunds
The Axiom Neuro guarantee
We engineer our sublingual strips for rapid cognitive clarity and we stand by them. If you're a first-time customer and Axiom Neuro doesn't meet your expectations, we want to make it right.
Our refund process
Because our products are consumable, we maintain strict health standards and never restock used items. For your first order you do not need to ship the opened product back to us.
If you're unsatisfied, contact care@axiomneuro.co within 30 days of purchase. We'll issue a refund to your original payment method, subject to the terms below.
Eligibility and maximum refund cap
- This guarantee applies to a customer's first order only and is limited to one per household or IP address.
- The maximum refund issued without requiring a physical return is capped at $125.00.
- If your initial order exceeds $125.00, you'll be refunded up to the $125.00 limit for the opened product. To receive a refund for the remaining balance, all additional items must be physically returned to our facility unopened with safety seals fully intact. Return shipping for excess items is the responsibility of the customer.
Damaged or incorrect orders
We take care in fulfillment, but if your items arrive damaged, defective or incorrect, notify us at care@axiomneuro.co within 7 days of delivery. Include your order number and a photo of what you received and we'll ship a complimentary replacement.
Order cancellations
Our team begins preparing your order for shipment immediately after purchase. If you need to cancel or modify an order, contact us as soon as possible. Once an order has been dispatched it cannot be canceled or modified.
Fraud protection
We reserve the right to deny refund requests where we detect potential fraud, policy abuse or suspicious purchasing behavior.